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Polices, Terms and Conditions for Cycle Surgery Rail Trail Ltd Clients

Please note that upon payment of your Confirmation Deposit you agree you have read and agreed to the Cycle Surgery Terms and Conditions.

 

Cycle Surgery Rail Trail Package Cancellation Policy

  • Payment in full must be received 30 days prior to your booking commencing or your Credit Card details will be held as security until payment is made. Confirmations may be received either verbally or in writing.
  • Cancellation outside 30 days of departure:  Cycle Surgery Rail Trail Limited will retain10% of the total cost of your booking and 90% will be refunded into a New Zealand bank account of your choice or reversed into your PayPal account.
  • Cancellation between 29 - 15 days of departure:  Cycle Surgery Rail Trail Limited will retain 50% of the total cost of your booking and 50% will be refunded into a New Zealand bank account of your choice or reversed into your PayPal account.
  • Cancellation within 14 days of departure:   You will receive no refund for cancellation within 14 days of your booking commencing.
  • Cancellation after commencement of booking: You will receive no refund once your booking has commenced.
  • Cancellation due to bereavement or health reasons will be dealt with on a case by case basis.
  • Amendments made to your booking after confirmation may occur an ‘Administration Amendment Fee’. 

Cycle Surgery Rail Trail Privacy Policy

Your privacy on the internet is import to us.  This privacy policy discloses what information we gather, how we use it and how to correct or change it.

Information

We gather various information about customers and users on our website and Facebook page.  This information includes

  1. Personal information through client’s voluntary use of the Website and Facebook Page.  This includes names, e-mail, phone numbers and postal address.
  2. Personal information, provided to us by clients through any other method (including without limitation correspondence and discussions)
  3. Information collected through tracking in relation to your use of our Website and Facebook Page, including content clients up-load.
  4. Aggregated data, which tracks traffic to our Website and Facebook Page.

 

Security

We are committed to ensuring that clients information is secure.  In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on-line.

 

Use Clients Information

  1. We will never sell or rent clients personal information to third parties
  2. We will use the information we collect from clients for the primary purpose for which it is collected for.  Thus, creating Rail Trail Itineraries and ensuring client safety while they are cycling the Otago Central Rail Trail.

 

 

 

Email Newsletters

Client may elect to sign up to our E-Newsletter.  It is our policy to remove any person from the mailing list upon the person’s request.

 

 

Credit Card Payments

Credit Card Payments are either processed through PayPal or by client filling out our Credit Card Authorization Form.  All credit card information is held securely and destroyed once the transaction is completed.

 

Access and Removal of Information

Clients have the right to seek access to the personal information we hold and advise us of any inaccuracy.  To access or remove information clients can contact us at info@cyclesurgery.nz, or +64 3 4643 630, or PO Box 48, Middlemarch, Otago NZ